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Frequently Asked Questions

  • All orders are delivered wrapped as a gift
  • The delivery will include a gift card and a gift receipt for any online exchange
    • All orders can be returned within 15 days after the shipment is received to the address provided.
    • The return request can be initiated from the profile under Orders History, or by contacting us at
    • If your order was received as a gift, please contact us at and share the order number mentioned on the gift receipt.
  • Shipping within the UAE is free
  • We can do custom shipping quote for International shipping orders. Please contact us at
  • Payment when ordering online can be by credit and debit card. 
  • To ensure that shopping online is secure, your credit/debit details will be encrypted so as to minimize the risk of your details being read by an unauthorized individual as they are sent to us over the Internet
  • Unless mentioned otherwise in the product description, the delivery within the UAE is the same day for orders placed before 1pm and the next day for orders placed after 1pm.
  • For urgent deliveries please contact us at
  • Delivery for international shipping will be communicated after the order is placed.

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