Get in Touch
Frequently Asked Questions
Can I place an order as a gift?
- All orders are delivered wrapped as a gift
- The delivery will include a gift card and a gift receipt for any online exchange
How can I refund or exchange my order?
- All orders can be returned within 15 days after the shipment is received to the address provided.
- The return request can be initiated from the profile under Orders History, or by contacting us at firstname.lastname@example.org
- If your order was received as a gift, please contact us at email@example.com and share the order number mentioned on the gift receipt.
What are the delivery charges for orders from the Online Shop?
- Shipping within the UAE is free
- We can do custom shipping quote for International shipping orders. Please contact us at firstname.lastname@example.org
Which payment methods are accepted in the Online Shop?
- Payment when ordering online can be by credit and debit card.
- To ensure that shopping online is secure, your credit/debit details will be encrypted so as to minimize the risk of your details being read by an unauthorized individual as they are sent to us over the Internet
How long will delivery take?
- Unless mentioned otherwise in the product description, the delivery within the UAE is the same day for orders placed before 1pm and the next day for orders placed after 1pm.
- For urgent deliveries please contact us at email@example.com
- Delivery for international shipping will be communicated after the order is placed.
How secure is shopping in the Online Shop? Is my data protected?
Send us an email